Store Policy for Online Apparel Store

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At The Creative Paramedic, we are committed to providing our customers with high-quality apparel and exceptional service. Please review the following policies regarding our online store, which utilizes a print-on-demand service:

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1. Order Processing:

• Once an order is placed, it will be sent to our print-on-demand partner for processing.

• Orders typically take 1-2 business days to process before shipping.

• Customers will receive a confirmation email with tracking information once the order has been dispatched.

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2. Shipping:

• Shipping times vary depending on the destination and the shipping method selected at checkout.

• Standard shipping typically takes 2 to 5 business days for domestic orders.

• We are currently not able to ship internationally.

• Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.

• Expedited shipping options may be available for an additional fee.

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3. Returns and Exchanges:

• We accept returns and exchanges within 30 days of the delivery date for unworn, unwashed, and undamaged items.

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

• To initiate a return or exchange, please contact our customer service team at TheCreativeParamedic@gmail.com with your order number and details of the issue.

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4. Defective or Incorrect Items:

• In the rare event that you receive a defective or incorrect item, please contact us immediately.

• We will arrange for a replacement to be sent out as soon as possible at no additional cost to you.

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5. Custom Orders:

• Custom orders, including personalized items, are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

• Please double-check all customization details before placing your order.

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6. Canceling Orders:

• Orders can be canceled within 24 hours of placement, provided they have not yet been processed by our print-on-demand partner.

• Once an order has entered production, it cannot be canceled.

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7. Customer Satisfaction:

• We strive to ensure that every customer is satisfied with their purchase. If you have any questions or concerns, please don't hesitate to contact us at TheCreataiveParamedic@gmail.com.

• Our customer service team is available to assist you with any inquiries.

• Please give us 24 hours to respond to your message.

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8. Privacy and Security:

• We take your privacy and security seriously. Your personal information will only be used for order processing and will never be shared with third parties.

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9. Feedback and Reviews:

• We welcome your feedback and encourage you to leave reviews of your shopping experience and the products you've purchased on our website.

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By placing an order with The Creative Paramedic, you agree to abide by these policies. We appreciate your business and thank you for choosing us for your apparel needs.

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If you have any further questions or require assistance, please don't hesitate to reach out to us.

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Sincerely,

The Creative Paramedic Team